Every guest,answered instantly.
AI agents that handle calls, dining orders, and reservations in any language, around the clock. Your staff stays focused on the guests right in front of them.
The reality
Guests don't wait.
They just leave.
Every unanswered call is a guest who found someone else to help them.
Without Riviera
With Riviera
2:47 AM· Guest calls about the spa
Phone rings to voicemail. Guest doesn't leave a message. They book a treatment at the hotel down the street.
2:47 AM· Guest calls about the spa
Sophia answers on the first ring, confirms the 8 AM opening, and notes their interest. Guest feels looked after before breakfast.
Friday, 3 PM· Check-in rush, eight guests waiting
The phone rings. Front desk has no choice but to ignore it. The caller hangs up after four rings and tries a competitor.
Friday, 3 PM· Check-in rush, eight guests waiting
Riviera handles the call in parallel. Front desk keeps their full attention on the lobby.
6:12 AM· Guest texts asking for late check-out
Message sits unread until 11 AM. Housekeeping calls wondering why the room isn't clear. The guest is annoyed.
6:12 AM· Guest texts asking for late check-out
Agent reads the request, checks availability, confirms a 1 PM departure, and logs it. All before anyone on staff is even awake.
Saturday night· Fully booked, two calls at once
One goes to hold. The guest hangs up, then leaves a one-star review mentioning "impossible to reach."
Saturday night· Fully booked, two calls at once
Every call is answered simultaneously. No hold music. No missed connections. No review written in frustration at midnight.
Why Riviera
Built for the way hotels actually work
Always on
Your AI agents pick up every call and message, 24 hours a day, 7 days a week. Guests never hit voicemail or wait on hold.
Hi, I'd like to book a spa appointment for tomorrow morning.
Of course! We have availability at 9:00 AM, 10:30 AM, and 11:00 AM. Would any of those work for you?
10:30 works perfectly.
You're all set for 10:30 AM tomorrow. I've sent a confirmation to your room. Is there anything else I can help with?
Spa booking confirmed
Tomorrow, 10:30 AM · Deep Tissue Massage
Every channel, one team
Phone calls, SMS, email, chat. One inbox for every way your guests reach out.
Drag, drop, deploy
Build agent workflows with a visual editor. No code required. Configure voices, personas, and handoffs in minutes.
Seamless handoffs
When a guest needs a human, Riviera connects them to the right staff member with the full picture already loaded.
Guest intelligence
Your agents know the guest
before the phone rings
Riviera recognizes guests from their phone number or email, pulls their reservation and preferences in real time, and keeps the conversation consistent no matter how they reach you.
Good afternoon, The Grand Palais — how can I help you today, Isabella?
Hi, I'd like to arrange a late check-out for Thursday if possible.
Of course! I see you're in the King Suite until Thursday. I can confirm 2 PM — shall I log that?
Perfect. Also, what time does the spa open tomorrow?
The spa opens at 8 AM. You also have a booking at 10:30 AM — I'll send a reminder to your phone tonight.
Other recent interactions
Guest: "Can we get late check-out until 2 PM?" → Confirmed automatically.
Today, 7:15 AM
Spa confirmation sent: 10:30 AM · Deep Tissue Massage · Grand Palais Spa.
Yesterday, 9:40 AM
Guest Context
Isabella Chen
◆ Diamond4th stay this year
Current Stay
Room 612 · King Suite
Mar 4–6 · Anniversary stay
Spa · 10:30 AM tomorrow · Confirmed
Preferences
Context loaded in 0.3s from caller ID, before the call was even answered.
Handles the hard stuff
Ready for whatever
your guests throw at it
iMessages, frustrated guests, Spanish-speaking callers. Handled automatically, every time.
Guests text on iMessage or SMS. Riviera replies instantly.
Your hotel's AI concierge lives right in the guest's messages app. No portal, no app download. Whether they're on iMessage or SMS, they get real answers in seconds.
Grand Palais
iMessage
Delivered
Transfers calls to your team with full context loaded.
When a guest needs a real person, Riviera transfers the call and loads the full conversation, stay details, and an AI summary for the staff member. They get context before they even pick up.
Incoming Transfer
Call from Carlos Reyes
AI Summary
Guest expressed strong dissatisfaction regarding housekeeping. Room 418 unreachable for 3+ hours. Requires immediate manager resolution.
Conversation
Guest
Carlos Reyes
Room 418 · Deluxe King
Mar 4–7 · Business stay
Needs attention
Housekeeping · 3 hr wait
Responds in whatever language the guest speaks.
Spanish, Mandarin, French, Arabic. Riviera picks up on the guest's language and replies fluently, even mid-conversation. No setup, no translation apps.
Guest
¿El desayuno está incluido en mi reserva?
"Is breakfast included in my booking?"
Sophia · AI
¡Hola! Sí, incluye buffet completo de 7–10:30 AM en La Terraza. ¿Le ayudo con algo más?
"Yes — full buffet, 7–10:30 AM at La Terraza. Anything else?"
Guest
明天能帮我订一个按摩吗？
"Can you book a massage for me tomorrow?"
Sophia · AI
当然！明天上午10:30有空位，需要帮您预约吗？
"Of course — 10:30 AM is open. Shall I book it?"
Guest
Pouvez-vous faire monter des oreillers supplémentaires ?
"Can you send up extra pillows?"
Sophia · AI
Bien sûr ! Ils arriveront dans 10 minutes. Autre chose ?
"Of course — arriving in 10 minutes. Anything else?"
How it works
Up and running
before the next shift
Step 01
Add your hotel's knowledge
Upload your policies, amenity guides, menus, and FAQs. Riviera learns everything about your property and flags contradictions between entries so your knowledge base stays clean.
Check-in & Check-out
3 PM arrival · 11 AM departure · Late check-out available
Spa & Wellness
Daily 8 AM–9 PM · Reservations required for treatments
Room Service
Available 6 AM–11 PM · 20-min delivery guarantee
No Pets Policy
Pets are not permitted anywhere on the property.
Conflict detected
Overlaps with ADA Compliance FAQ. Service animals must be accommodated regardless of general pet restrictions.
Suggestion: Clarify: service animals are exempt from this policy.
Importing Grand Palais Guest Guide.pdf
Step 02
Build your agent workflows
Use the visual editor to map out how calls flow through your property. Set up agents for each department, pick their voices and personas, and wire up handoff paths. No code needed.
Step 03
Your team stays in control
Monitor every live call from the dashboard. Listen in silently, step in when needed, or let Riviera handle it start to finish. Your team always has the final say.
Sophia
Reservations
Concierge
Results
Your team focuses on hospitality,
not hold queues
Total Calls
0
Avg Duration
1m 42s
Resolution Rate
0%
Guest Rating
0/5.0
Call Quality
0%
success rate · 14-day trend
Guest Sentiment
Peak Hours
Peak: 10 AM
Recent Calls
Spa reservation for two
Room service inquiry
Late check-out request
Airport shuttle booking
AI Insights
Every call makes
your hotel smarter
Riviera analyzes every conversation to surface trends, flag issues, and recommend improvements. Often before your team even notices a pattern.
Spa requests are surging
Guests are asking about spa availability 34% more than last week. Most questions are about treatment options and booking windows during their stay.
Keep spa availability and booking details current. Guests are actively asking.
Pool FAQ would deflect 12% of calls
38 unique guests asked about the pool renovation timeline. These calls average 3 minutes and resolve with the same answer every time.
Create a pool status entry in the knowledge base.
Room service wait time complaints
5 calls this week mentioned wait times over 30 minutes, up from 3 last week. Mentions cluster between 12 and 2 PM on weekdays.
Flag to room service manager for peak-hour review.
Late check-out handled end-to-end
Riviera handled 23 late check-out requests this week on its own, logging each outcome with zero staff involvement.
Review negotiation patterns to refine the policy.
Pricing
Straightforward pricing,
no surprises
Every plan includes a 14-day free trial. No credit card required.
Boutique
Independent hotels & B&Bs
Everything you need to handle guest calls and messages around the clock, without hiring extra staff.
Property
Full-service hotels
Complete AI coverage across every guest touchpoint, with the tools your team needs to stay in control.
Portfolio
Hotel groups & management cos.
Enterprise-grade infrastructure for organizations running multiple properties under one roof.
All plans include unlimited team members and inbound numbers.
Live Demo
Talk to an agent right now
Try our AI concierge with a real conversation. No account required.
Uses your browser microphone. No download needed.
Language Switching
Simple sensitivity behavior
We listen for language and switch once confidence passes a threshold. Early in the call, detection is more sensitive. Later, it becomes less sensitive for better accuracy.
More sensitive
At the beginning, it is quicker to detect language changes.
Less sensitive
Later in the call, it becomes more conservative for accuracy.